Recovery Process
Vehicle Recovery Process
Follow these steps to recover your towed vehicle
Recovery Steps
1
Locate Your Vehicle
First, determine where your vehicle was towed. Search available tow records with Towji, or:
- Check the tow-away sign where you parked and call the number posted there
- Ask the property manager or business which company towed your car
2
Gather Required Documents
Collect these essential documents before going to the impound lot:
- Valid driver's license
- Vehicle registration
- Proof of insurance
- Vehicle title (if required)
- Police release, only if the facility says there is a hold
- Payment method
3
Contact the Impound Lot
Call ahead to confirm:
- Operating hours and location
- Total fees and accepted payment methods
- Any additional requirements
- Whether you need a release from police first
4
Pay Fees and Retrieve Vehicle
At the impound lot:
- Present all required documents
- Pay towing and storage fees
- Get itemized receipt
- Inspect vehicle for damage before leaving
- Document any damage with photos
Required Documents
If You're the Owner
- Government-issued photo ID
- Current vehicle registration
- Proof of current insurance
- Vehicle title (sometimes)
If You're Not the Owner
- Owner's written authorization (ask if it must be notarized)
- Copy of owner's ID
- Your government-issued ID
- Proof of relationship to vehicle
Fees to Expect
Fees vary by city and state, and storage adds up each day. Texas and many cities set limits on nonconsent tow and storage fees. Confirm the exact fees and accepted payment with the facility before you go.
| Fee Type | What to Expect | Notes |
|---|---|---|
| Towing Fee | Varies by city and state | Distance, vehicle type and local rules affect it |
| Daily Storage | Charged by the day | Adds up each day the vehicle stays |
Important Time Limits
- Storage fees add up each day, so plan your pickup early
- Unclaimed vehicles can be sold or auctioned. Ask the facility for its deadline
- Weekend and holiday storage still incurs daily fees
Pickup tips
- 📞Call ahead to confirm requirements
- 💵Bring cash as backup payment
- 📸Photo everything for records
- 👥Bring someone to drive if needed
- ⏰Confirm hours before you go
- 📋Get itemized receipt for disputes
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